Hilton

Lexus. Mercedes-Benz. Sephora. Hilton. Four companies with incredible products, recognizable brands, and, with the power of Medallia, an unforgettable customer experience. But let’s be honest. You know those other names, but not Medallia. Why is that? Lexus and Mercedes-Benz are in the business of luxury cars. Sephora is in the business of high-end cosmetics. Hilton: quality hospitality. Medallia is in the business of people. More specifically, the business of helping

总结ality industry is famously competitive when it comes to delighting guests. But despite this stiff competition, Hilton Worldwide has won consistent acclaim as a leader in guest experience. This year, that acclaim included some prestigious hardware — the 2014 Gold Medal for CRM Excellence from Gartner and 1to1 Media. There’s an inevitable question that arises from awards like these in such a competitive environment: How did Hilton do it?

For many of the world’s leading hospitality brands, building guest loyalty is a top priority. Hilton Worldwide understands the value of this more than most: after a three-year study across their entire family of brands, Hilton found that customers who receive a great experience spend on average 21% more than customers who don’t. But how do they deliver these great experiences at scale? Share Feedback Widely AND Take Action on

Not bronze, nor silver, but GOLD! I’m here at Gartner’s 360 Customer Summit in wonderfully sunny (and heavily air-conditioned) Orlando, Florida, celebrating Hilton Worldwide — Gold winner of Gartner and 1to1 Media’s CRM Excellence Award in the category of Customer Analytics. Out of over 70 applications, Hilton Worldwide was awarded GOLD status with 5 others – quite a prestigious honor among the companies that are delivering some of the best