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A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org

A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org

在我们最新分期上的Medallia Life员工聚光灯中,我们有特yobet体育官网权与梅利亚的全球企业社会影响负责人坐下来,Heather Jin。She joined Medallia more than four years ago as part of the Professional Services team, but her passion for corporate social impact programs drove her to foundingyobet体育官网Medallia.org, our social impact organization. Heather shares the story of her life growing up as an immigrant in the U.S. and how it shaped her desire to help the underrepresented members of society find their voice through nonprofits and social enterprises.

At Medallia, we believe in “雇用整个人。” Heather is not only the Global Head of Corporate Social Impact, but also a proud woman of color, immigrant, and social advocate.

让我们开始简单,有人可能不知道你的事情?

这是我有趣的事实!我是民族韩国,国家中文(在我成为美国公民之前),并出生于日本。但我现在只能流利英语。

首先吸引了你到梅阿利亚的东西?yobet体育官网

As an immigrant, I grew up very shy and afraid to speak up — because I was made fun of for my broken English, and witnessed my immigrant parents often ignored or talked over. I have personal experiences where I have felt that I or my loved ones did not have an avenue to share our voices. That is why I am so passionate about Medallia’s mission — in experience management and human-centered design. We get to wake up every day to make sure that employees, customers, citizens, patients, beneficiaries have a voice in creating more inclusive organizations and communities. I am extremely grateful to be witness to the stories of our mission-driven customers and partners who serve and give a voice to the most vulnerable.

What do you like most about your job?

真的这是我的梦想工作!我每天都捏我自己,我可以在与我的价值观保持一致的角色 - 建立同志社区,作为一种向前支付的方式,创造简单,所以每个人都可以访问它。In my job I am energized, challenged, and fulfilled — being able to think about complex questions like ‘What are the critical issues in our communities where our customers and employees work and how do we put our best resources to help do our part?’ And it helps to be surrounded by the smartest, kindest, driven coworkers to answer those questions!

你为什么要进入这一和企业社会影响计划?

作为一个工薪阶层的父母的女儿s and growing up in New Orleans (a city that will likely be underwater in 50 years due to climate change), I have always gotten so much energy by being involved in my community — from volunteering to being on nonprofit boards. So when I first joined Medallia in Professional Services, implementing our product and consulting with our enterprise customers — I couldn’t help but think how incredible our product could be for nonprofits and other mission-driven organizations as our public sector and healthcare verticals were in their infancy. In addition, I was inspired by the countless Medallians who were also giving back in their own communities and wanted to create easy ways to amplify their work. That’s why I co-foundedyobet体育官网Medallia.org, initially as a grassroots, volunteer-led movement. I am so grateful that Medallia has given me the opportunity to grow it to be much greater now into a formalized, strategic arm of the company.

You mentioned you transitioned teams while at Medallia. I can imagine this is becoming increasingly common as businesses react to COVID-19. Any tips for others trying to make a smooth transition in their career?

我现在有几件事会与人们一起过渡时:

  1. 放开期望:如果你积极寻求职业道路的开关,你并不总是知道你最终的位置,所以放手你的期望,让你的激情让你走向你的目的地。人们被对他们所做的事情充满热情的人吸引,所以让这是你的驾驶因素。
  2. Show Momentum Quickly: When you’re taking on new projects in order to show growth quickly, look for metrics that you will be able to share with stakeholders. They will vary based on your role, but if you can help paint a picture of the impact you’re driving, people will be more inclined to support you on your journey.
  3. Management Wants you to Succeed:我认为人们避免与高级管理层分享他们的愿望是很常见的,因为他们不想向他们的盘子添加更多。我学到的一件事是如果你能得到他们的买入,天空是极限。我希望我在追求Medallia.org的情况下,我希望在追求中求助于高管。yobet体育官网在一天结束时的高管希望你成功,因为如果你成功,那么这是公司的成功。

Any tips for someone considering a career in corporate social impact?

关于企业社会影响的美丽部分是跨学科的跨学科 - 每位员工和每个部门都有在做他们的作用。所以我鼓励人们思考这个领域 - 专注于你的超级大国是什么,并找到一个价值观和需要你的超级大国的公司。如果您对财务充满热情,那么您可能会考虑进行授予。如果您的超级大国是人力资源,那么它可能是建立志愿者的编程yobet体育亚洲版。如果它是营销和新闻关系,那么这可能是公司合作伙伴的原因讲故事。如果是产品策略,那么它可能是社会影响组织的产品创新。我真的相信你的激情与公司价值观之间的交叉点是甜蜜的地方,以便在公司内部和外部为社区外部产生影响。

您最喜欢的Medallia.org企业社会影响计划之一是什么?yobet体育官网

That’s such a tough question — I’ve loved being a part of all of them! One of the things I’m most proud of is the fact that we have been able to donate more than $700,000 worth of our best-in-class products to mission-driven organizations since Medallia.org’s formalization.

One way we’ve recently accomplished this is by offering our products to allEmployee Resource Grouppartner nonprofits. This was driven by our employees’ passion for their nonprofit partners and their desire to support them in multifaceted ways to scale their missions. We’ve already been able to share this to several organizations, including黑人女孩冒险。我想不出比帮助更好地利用我们的产品,而不是帮助更多地获得黑色和棕色女性创yobet体育软件始人的资本。

Medallia is growing, and dedicated to “hiring the whole person,” join the #MedalliaLife by heading to our职业问题and applying today!

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